Refund policy

Returns

We do not exchange or refund for change of mind. If you feel you have been shipped a product that doesn’t meet your expectations, Kacie Jae's is happy to chat and help you out - we want you to love our products and we hope you’ll be with us for life! 

Please email us at info@kaciejaes.com in regards to your query.

The Kacie Jae's online store only processes domestic returns within Australia. We aim to have your return request resolved within 3 working days.

If you have been sent an incorrect product please contact Customer Service within 48 hours of delivery at info@kaciejaes.com.au. As long as the product is unopened we will arrange the correct product to be sent at no additional cost.

Customer Service

Our customer service and sales team are available Monday to Friday 8.30am – 5pm. Should you have any questions relating to the progress of your order please contact us at info@kaciejaes.com.au.